CANCELLATION, RETURN AND REFUND POLICY
1.1. office at GROWBIG SUPERMARTS LIMITED
GROWBIG SUPERMARTS LIMITED
Corporate Office:-
405, C Wing, Jaswanti Allied Business Centre, Kanchpada, Malad West, Mumbai, 400064, Maharashtra, INDIA ("GROWBIG SUPERMARTS LIMITED" - we, us or our) is handling the website https://www.GROWBIG SUPERMARTS LIMITED.in (called GROWBIG SUPERMARTS LIMITED or website), which facilitates the sale and purchase of products and services listed and sold on the website. However, the terms User or Users or you are used for the individuals buying or browsing the products on the Website.
1.2. We commit to offering you the best user experience by placing an order and applying for a refund or cancellation of the order. During the transacting process at GROWBIG SUPERMARTS LIMITED, you will have a smooth experience in returning or cancelling products.
1.3. You should read the ‘Terms and Conditions’ set by GROWBIG SUPERMARTS LIMITED. This cancellation, return, and refund policy (“Policy”), combined with the Terms and Conditions, sets GROWBIG SUPERMARTS LIMITED processes and policies in accepting (a) cancellation, (b) return, and (c) refund thereof.
2.1. By using or purchasing products on GROWBIG SUPERMARTS LIMITED, you agree to the terms and conditions highlighted in this Policy. If you align with this policy, it's better to refrain from transacting from GROWBIG SUPERMARTS LIMITED. (Note- We may change the terms and conditions of this Policy from time to time. Whenever you wish to purchase GROWBIG SUPERMARTS LIMITED, make sure to read the updated terms and conditions).
3.1. You can cancel the product anytime before the dispatch of the Product. After the dispatch of the Products, the order cancellation will not occur. If, after the dispatch, you need to cancel the order, then get in touch with Customer support. Upon delivery of the product, you can reject the order.
3.2. You can easily request to cancel the order by going to the ‘My Orders’ section and entering the order tracking number, or reach out to us at our helpline -
3.3. Upon receiving the cancellation request, your order will be cancelled on the spot, and the refund process will be done within 24 hours.
4.1. You can start the return of Products within the decided timelines (mostly 7-10 business days) and as per the terms outlined in this Policy. We would accept the request for return of such according to the terms of the Policy.
4.2. All our products are fully packed with tamper-proof packaging. Please don't take packages which have tempered seals or damaged packing. You cannot ask for a refund if you receive a damaged package.
4.3. You can make the complaint at the GROWBIG SUPERMARTS LIMITED. For that, you have to go to the ‘Orders’ section, select the ‘Help’ tab and then select ‘Still need help’ at the bottom of the page. You may select the option from the drop-down menu to log the complaint or contact us via e-mail/ call/ chat with us. To initiate a return, you must select ‘log a complaint’ and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request a return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complaints or concerns that may arise after the closure of the return window, you may contact customer care.
4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you register a request in this regard on GROWBIG SUPERMARTS LIMITED immediately. We will, in our sole discretion, verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the return request. For such verification, we may request you to send us images/videos maximum of up to 60 seconds or 2MB of the damaged or defective Product received, Product packaging images, and our personnel to schedule a visit to assess the damage or defect in the Product. Further to assess the damage or the concern reported in the return request, we will resolve it as soon as possible.
4.5. When you demand a refund for your product after the verification of the product and documents is done, the refund amount will be processed within 1(one) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be handled only by GROWBIG SUPERMARTS LIMITED's limited.